Terms & Conditions
PocketDump.com is owned and operated by PJS UK Ltd.
Our mission statement is simple; to supply high quality pocket products at competitive prices to the UK market, with a focus on exemplary customer service.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Phone: +44 (0)161 850 8695
VAT Registration Number: GB 867 0180 18
Company number: 6074488
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit/debit cards, Cash, Cheque, Postal Orders and Bank Transfers. Paying with your credit/debit card online is the easiest way to pay. If you do not wish to pay online, you may phone us to arrange your payment. If you want to pay using an alternative method, please place your order and we will contact you via email with further instructions.
If you are shopping from Europe, North America or anywhere else, we can give you an estimation of the cost in your local currency. Although your bank is responsible for the exchange rate on the day your order is processed.
We take payment when an item is in stock and ready to be shipped. If an item is out of stock, we will email you within 2 working days with a delivery schedule and you will be given the choice whether to place the item on back order, swap it for another item, or cancel your order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we supply you with a delivery schedule. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Due to the volume of orders we process, we employ a 3rd party (GB Group plc) to perform age verification checks on our customers where required. Essentially we perform a soft credit check*, this tells us with 100% accuracy if you are over the age of 18 or not and this is what we use for our age verification.
By buying from our website you agree to us performing this soft credit check.
If you fail the soft credit check, then we will be in touch for proof of age. You must then submit either an unedited picture of your passport or driving licence.
* A soft credit check is a check on your credit score which does not impact your credit score and neither do we see your credit score, the soft credit check is purely for the purpose of age verification.
We only perform age verification checks on customers who order age restricted goods and we record the results of our checks so this is only performed once.
If the item(s) you order are in stock, then your order will be processed on the day you place your order or the next working day (depending on what time you place your order and our workload). For UK Mainland orders, delivery will take either one or two working days (“Next Day” service) or up to 5 working days (our “2-5 Day” service) from the date that the order is processed. International orders vary depending on the destination country.
We will be in touch with the delivery date and tracking information (where applicable) on the day your order is processed. If you supply us with a mobile phone number then we will also send you a text (UK customers only).
You must inform us within 10 days (from the date of despatch) if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We currently do not accept back orders. You can use the stock notification option to receive an alert when the product comes back in stock.
For orders made from the UK or other destinations that require VAT, 20% VAT is added. All other orders are VAT free.
Credit Card Security
Card payments are processed by our Payment Gateway which is Barclays EPDQ. Barclays EPDQ is PCI DSS Level 1 Compliant – the highest possible security standard.
PayPal is also used to process payments where selected for checkout. PayPal is PCI DSS Level 1 Compliant – the highest possible security standard.
If you need to reach us, please email us via our contact form, alternatively, you can call us on +44 (0)161 850 8695 or write to us at:
Returns For UK Online Customers (purchased via pocketdump.com website only):
Here at PocketDump.com we want you to be completely satisfied with everything you purchase. If you’re not happy with anything, for any reason, then all you have to do is return it within 14 days for a full refund. Please note the product must be unused and in its original packaging.
The return shipping charge is at your cost. You can arrange the return shipping or we can send you a shipping label. The cost for us to send you a shipping label is £9.99 including VAT.
Here’s how returns work:
- Contact us with your order details to receive an RMA number. You can contact us at firstname.lastname@example.org or by ringing 0161 850 4880
- We’ll either email you a Parcel Force shipping label OR you arrange the return of the product at your convenience
- If you want us to send you a label, then all you do is parcel the product back up, attach the label and then drop them off at your local post office
- As soon as we receive the product back we issue you with a full refund minus the returns label cost (if you’ve used our shipping label)
Your statutory rights are not affected.
Terms & Conditions last updated: 3rd December 2021.