Terms & Conditions
PocketDump.com is owned and operated by PJS UK Ltd.
Our mission statement is simple; to supply high quality pocket products at competitive prices to the UK market, with a focus on exemplary customer service.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Phone: +44 (0)161 850 8695
VAT Registration Number: GB 867 0180 18
Company number: 6074488
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit/debit cards, Cash, Cheque, Postal Orders and Bank Transfers. Paying with your credit/debit card online is the easiest way to pay. If you do not wish to pay online, you may phone us to arrange your payment. If you want to pay using an alternative method, please place your order and we will contact you via email with further instructions.
If you are shopping from Europe, North America or anywhere else, we can give you an estimation of the cost in your local currency. Although your bank is responsible for the exchange rate on the day your order is processed.
We take payment when an item is in stock and ready to be shipped. If an item is out of stock, we will email you within 2 working days with a delivery schedule and you will be given the choice whether to place the item on back order, swap it for another item, or cancel your order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we supply you with a delivery schedule. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Due to the volume of orders we process, we employ a 3rd party (GB Group plc) to perform age verification checks on our customers where required. Essentially we perform a soft credit check*, this tells us with 100% accuracy if you are over the age of 18 or not and this is what we use for our age verification.
By buying from our website you agree to us performing this soft credit check.
If you fail the soft credit check, then we will be in touch for proof of age. You must then submit either an unedited picture of your passport or driving licence.
* A soft credit check is a check on your credit score which does not impact your credit score and neither do we see your credit score, the soft credit check is purely for the purpose of age verification.
We only perform age verification checks on customers who order age restricted goods and we record the results of our checks so this is only performed once.
Upon delivery of an age restricted product, the courier will request a valid proof of age before handing over the order. This is a legal requirement for all bladed articles.
If the item(s) you order are in stock, then your order will be processed on the day you place your order or the next working day (depending on what time you place your order and our workload). For UK Mainland orders, delivery will take either one or two working days (“Next Day” service) or up to 5 working days (our “2-5 Day” service) from the date that the order is processed. International orders vary depending on the destination country.
We will be in touch with the delivery date and tracking information (where applicable) on the day your order is processed. If you supply us with a mobile phone number then we will also send you a text (UK customers only).
You must inform us within 10 days (from the date of despatch) if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Important Delivery Notice – (12th December 2022 through Christmas)
We use Royal Mail and Parcel Force to deliver orders. Due to industrial action both are affected and this means that we cannot guarantee delivery before Christmas, however we will try our best to do so.
We currently do not accept back orders. You can use the stock notification option to receive an alert when the product comes back in stock.
For orders made from the UK or other destinations that require VAT, 20% VAT is added. All other orders are VAT free.
Credit Card Security
Card payments are processed by our Payment Gateway which is Barclays EPDQ. Barclays EPDQ is PCI DSS Level 1 Compliant – the highest possible security standard.
PayPal is also used to process payments where selected for checkout. PayPal is PCI DSS Level 1 Compliant – the highest possible security standard.
If you need to reach us, please email us via our contact form, alternatively, you can call us on +44 (0)161 850 8695 or write to us at:
Returns & Refund Policy
We want you to be 100% happy with your purchase. If this is not the case, please feel free to return your purchase.
- You must inform us of any returns within 14 days. You can do this by emailing firstname.lastname@example.org
- You then have a further 14 days in which you have to return your purchase
- We do not operate a free returns service. For a straight-forward return. You have 2 options:
- We can provide you with a returns label. The cost for this is £9.95.
- You can send the parcel back under your own steam. You may have access to a shipping account with work, or you can search for a cheaper alternative online.
- Products must be returned:
- In the original packaging, including the product packaging and the shipping packaging.
- Unused. Products not returned in as-new condition will be returned to you at your expense.
- Unmodified. Products showing evidence of being tampered with will be returned to you at your expense.
- If the product is faulty, then contact us for information on how to return your product.
You are advised to inspect the good(s) on receipt and inform us of any damage and/or faults within 7 days.
You are also advised to inspect the packet/parcel on receipt and you MUST sign for the parcel as "damaged" if any damage exists to the outer packaging.
Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.
Your statutory rights are not affected.
Returns policy last updated 16th March 2023.